Question 1

How quickly can you fix my stuck garage door?

Accepted Answer

We offer a 2-hour response guarantee for all service calls in Lucama and surrounding areas. For emergency situations like stuck doors, we prioritize your call and dispatch the nearest available technician immediately. Most stuck door repairs are completed within 1-2 hours of our arrival.

Question 2

What causes garage doors to get stuck?

Accepted Answer

Stuck garage doors are commonly caused by: broken springs (the most common cause), misaligned tracks, damaged cables, worn rollers, power outages affecting the opener, or obstructions in the door's path. Our certified technicians diagnose the exact cause and provide a permanent solution.

Question 3

Do you offer financing for new garage door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations in Lucama NC. We work with multiple financing partners to provide low monthly payments and competitive rates. Contact us for a free quote and we'll discuss financing options that work for your budget.

Question 4

What's included in your 1-Year Warranty?

Accepted Answer

Our 1-Year covers both parts and labor on all repairs and installations. If anything we've worked on fails within the warranty period, we'll fix it at no additional cost. The warranty is also transferable if you sell your home.

Question 5

Do you charge extra for emergency or after-hours service?

Accepted Answer

No! Unlike many competitors, we do not charge extra for emergency or after-hours service calls. Our 24/7 emergency service is available at our standard rates because we believe garage door emergencies shouldn't come with penalty pricing.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance once per year. Regular maintenance extends your door's lifespan by 5+ years, prevents 90% of emergency repairs, and ensures safe operation. Our tune-up service includes lubrication, safety testing, and adjustments.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured in North Carolina. They're also OSHA compliant and brand-authorized. We run background checks on every team member for your peace of mind.

Question 8

What brands of garage doors do you install and repair?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, LiftMaster, Chamberlain, Genie, and more. We offer wood, steel, aluminum, and custom garage doors to match any home style and budget.

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